Terms & Conditions

1. ACCEPTANCE OF THESE TERMS

By accessing zynarotv.com, creating an account, requesting a trial, placing an order, or using a ZynaroTV subscription, you agree to these Terms & Conditions. Please read them carefully before purchasing or using our services.

These Terms explain the rules that apply to your use of the website and services, including account information, orders, payments, service activation, technical assistance, acceptable use, cancellations, refunds, service availability and termination.

These Terms should be read together with our Privacy Policy and Refund Policy. If you do not agree with these Terms, you should not place an order or use the service.

2. ACCOUNT SETUP & CUSTOMER INFORMATION

To place an order, you may be required to provide accurate contact information, including an accessible email address and, where applicable, a telephone or WhatsApp contact number.

We use the information you provide to process your order, deliver account or setup information, communicate about your subscription, provide support and handle relevant service enquiries.

You are responsible for ensuring that the contact information associated with your order remains accurate and accessible. We are not responsible for delays caused by an incorrect, inaccessible or incomplete email address or contact detail supplied by the customer.

Providing false, misleading or materially incomplete information may result in an order being delayed, reviewed, refused or cancelled where reasonably necessary.

3. ORDER REVIEW & PAYMENT VERIFICATION

Orders may be reviewed by ZynaroTV and our payment providers as part of routine fraud prevention and payment-security procedures.

In some circumstances, we may request limited information needed to verify that a purchase is authorised. Any verification request should be proportionate to the circumstances and used only for the relevant verification purpose.

Customers should never send complete payment-card numbers, security codes, passwords or other sensitive payment credentials through email or messaging services in response to an ordinary support request.

We may delay, refuse or cancel an order where payment cannot be verified, an order appears unauthorised or fraudulent, materially incorrect information has been supplied, the order appears to violate these Terms, or the service cannot reasonably be supplied as ordered. Any cancellation or refund will remain subject to applicable consumer rights and our Refund Policy.

4. SUBSCRIPTIONS, PRICING & PAYMENT

ZynaroTV offers prepaid subscription plans for different service periods. The plans, prices, features and connection limits available to customers are displayed on the website or checkout page at the time of purchase.

Unless the checkout expressly states otherwise, subscriptions are prepaid and do not automatically renew. When the purchased subscription period ends, customers may place a new order if they wish to continue using the service.

Prices may change for future purchases. A price change will not retroactively alter an order that has already been successfully accepted, except where correction is required for an obvious error or applicable law requires otherwise.

Payment must be successfully processed before a paid subscription can normally be activated.

5. 12-HOUR TRIAL ACCESS

ZynaroTV may offer a 12-hour trial so that eligible customers can evaluate compatibility and general service functionality before purchasing a longer subscription.

Trial access is limited to the stated trial period and does not automatically become a paid subscription unless the checkout or offer clearly states otherwise.

We may limit trial access to one trial per customer, household, account or device where necessary to prevent repeated or abusive trial use. Attempting to obtain repeated trials through multiple accounts or misleading information may result in trial access being refused or ended.

Trial availability, eligibility and terms may change for future customers. A trial does not create a permanent entitlement to receive additional trial access.

6. SERVICE ACTIVATION & DELIVERY

After successful payment and any necessary order review, subscription details and setup instructions are normally delivered to the email address or contact method supplied during checkout.

Activation is generally completed promptly, but delivery can occasionally take longer because of payment verification, incorrect customer information, technical maintenance, unusually high demand or circumstances outside our reasonable control.

Customers should check their inbox, spam, junk and promotions folders before contacting support about missing activation details.

If you have not received your order within the expected timeframe, contact support and provide the order information needed for us to investigate.

7. SERVICE SETUP ASSISTANCE

ZynaroTV may provide reasonable assistance with installing a compatible application, entering subscription details or configuring a supported device.

Setup assistance is intended to help customers use the service and does not constitute a repair or technical-support service for unrelated equipment or networks.

Setup assistance does not normally include repairing customer devices, troubleshooting unrelated internet or home-network problems, configuring unsupported hardware or software, recovering accounts belonging to third-party application providers, or paying third-party application or device fees unless expressly included in the purchased service.

Customers remain responsible for maintaining their own compatible device, internet connection and any third-party application required to access the service.

8. SUPPORTED DEVICES & THIRD-PARTY APPLICATIONS

The service may be used with compatible devices and applications, which can include supported Smart TVs, Fire TV/Firestick devices, Android TV devices, mobile devices, computers and other compatible streaming hardware.

Compatibility depends on the device model, operating system, application version and service configuration. We cannot guarantee compatibility with every device, operating system or third-party application.

Third-party applications are independently operated and may change their features, availability, terms or compatibility without notice. Customers are responsible for complying with the applicable terms of any third-party application they choose to use.

9. ACCOUNT SECURITY & CONNECTION LIMITS

Where ZynaroTV provides account credentials, customers are responsible for keeping those credentials reasonably secure and must not intentionally publish or distribute them publicly.

Subscription plans may include a specified limit on the number of simultaneous connections. Customers must use the service within the connection limit associated with their purchased plan.

We may temporarily restrict access where there is a reasonable basis to believe that credentials are being publicly distributed, connection limits are being deliberately circumvented, or the account is being used in a manner that creates a security or service-capacity concern.

Any restriction will be handled in accordance with applicable law and these Terms.

10. ACCEPTABLE USE

You agree to use ZynaroTV lawfully and responsibly. You must not use the service or website to commit, facilitate or encourage unlawful activity.

You must not intentionally re-stream, publicly retransmit, commercially redistribute or resell access to the service without appropriate written authorisation; publish private account credentials in public forums or groups; attempt to gain unauthorised access to our systems; introduce malicious code; interfere with service security or operation; reverse-engineer or circumvent technical security measures; or use automated activity to abuse or overload the website or service.

You must also respect applicable copyright, trademark, privacy and other intellectual-property rights when using the service.

11. CONTENT & SERVICE AVAILABILITY

The service may provide access to live television streams, on-demand material, programme information and related digital features depending on the plan and service available at the time.

Content, features and availability may change from time to time. We do not guarantee that a particular programme, stream, feature or item of content will remain available for the full duration of a subscription.

We aim to maintain service availability but cannot promise uninterrupted access. Temporary interruptions may result from maintenance, technical problems, network failures, third-party infrastructure, upstream service changes, security incidents or circumstances outside our reasonable control.

Streaming quality can also be affected by the customer's internet connection, Wi-Fi, device, application, network conditions and other factors outside our control. We therefore do not guarantee a particular resolution, playback quality or uninterrupted performance on every device and connection.

12. CONTENT RIGHTS & LAWFUL USE

Customers are responsible for using the service in accordance with applicable law and must not use it to reproduce, redistribute or make available copyrighted material where they do not have the necessary legal right or permission.

Nothing in these Terms grants a customer ownership of third-party content or permission to redistribute content outside the intended use of the service.

If a customer becomes aware of a rights-related concern involving material accessed through the service, they should contact ZynaroTV promptly with sufficient information for the matter to be reviewed.

13. CANCELLATION & CONSUMER RIGHTS

Nothing in these Terms is intended to remove or restrict a consumer right that cannot lawfully be excluded.

Depending on the nature of the purchase and when service supply begins, consumers may have statutory cancellation rights under applicable UK consumer law. Digital services and digital content can be subject to specific rules where supply begins during a cancellation period.

Where required, the checkout process or service activation process may ask customers to provide the relevant consent or acknowledgement concerning immediate supply of the service.

Customers should refer to the Refund Policy for the procedure used to request a refund or cancellation and should contact support if they believe a statutory right applies to their circumstances.

14. REFUNDS

Refund requests are handled in accordance with our Refund Policy and applicable consumer law.

To request a refund or raise an order issue, customers should contact support and provide their order information, the email address used for the purchase and a clear description of the reason for the request.

We may request reasonable information needed to verify the order and investigate the request. Nothing in the Refund Policy or these Terms is intended to exclude a statutory right that applies to the customer.

15. SERVICE CHANGES & MAINTENANCE

We may make reasonable technical or operational changes to the service, including changes to infrastructure, supported applications, device compatibility, user interfaces, features and other technical components.

Where maintenance is required, access may be temporarily interrupted. We will take reasonable steps to minimise disruption and restore affected service where practicable.

If a change materially affects an existing contractual service, we will apply any notice or consumer protections required by applicable law.

16. SUSPENSION & TERMINATION

We may suspend or terminate access where reasonably necessary because of serious or repeated breach of these Terms, fraudulent activity, unauthorised resale or redistribution, attempts to compromise our systems, unlawful use or other serious misuse of the service.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue before termination.

Termination does not remove rights or obligations that arose before termination and does not affect statutory consumer rights that cannot lawfully be excluded.

17. INTELLECTUAL PROPERTY

The original text, branding, graphics, design and other materials created by or for ZynaroTV on the website may be protected by intellectual-property laws.

You may use the website for its intended personal and lawful purpose. You must not reproduce, copy, modify, publish, sell or commercially exploit ZynaroTV website materials without appropriate permission.

Nothing in these Terms transfers ownership of intellectual property from ZynaroTV to a customer or from a customer to ZynaroTV.

18. PRIVACY & PERSONAL INFORMATION

Personal information is handled in accordance with our Privacy Policy.

Information may be processed to process orders, activate services, provide customer support, communicate about purchases, maintain account records and meet applicable legal or regulatory obligations.

Customers should review the Privacy Policy for details about the categories of information collected, how it is used and the choices or rights that may apply.

19. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

Subject to applicable law, ZynaroTV is not responsible for losses caused by circumstances outside our reasonable control, including failures of a customer's internet connection, home network, device or third-party application.

We are not responsible for indirect or consequential losses where such exclusion is permitted by law. These limitations do not affect statutory consumer rights or any liability that cannot legally be limited.

20. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay or interruption caused by circumstances reasonably outside our control. These may include major network failures, infrastructure outages, security incidents, natural events, government action, changes in applicable law, failures of third-party providers or other events that could not reasonably have been prevented or avoided.

Where practicable, we will take reasonable steps to reduce disruption and restore affected services.

21. COMPLAINTS & CUSTOMER SUPPORT

If you have a complaint or service issue, please contact ZynaroTV support first so that we have an opportunity to investigate and resolve the matter.

When contacting support, please provide your order details, the email address used for the purchase and a clear description of the issue. This helps us investigate efficiently.

Support may include account activation assistance, setup guidance and reasonable troubleshooting for supported configurations. We cannot guarantee that an issue caused entirely by a third-party application, unsupported device or customer's internet service can be resolved by us.

22. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time. The current version will be published on this page and the Last Updated date will be changed when material revisions are made.

Changes will not remove statutory rights that apply to consumers. Where applicable law requires notice concerning a material change to an existing contractual relationship, we will provide that notice.

23. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales, except where mandatory consumer-protection law in the customer's place of residence provides otherwise.

Nothing in this section is intended to prevent a consumer from relying on mandatory rights or protections that cannot legally be excluded.

24. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Where legally possible, an invalid provision will be interpreted or replaced so that its purpose is reflected as closely as reasonably possible.

25. ENTIRE AGREEMENT

These Terms, together with the information shown during checkout and the applicable Privacy Policy and Refund Policy, form the agreement governing the customer's use of the service, except where applicable law provides otherwise.

26. CONTACT INFORMATION

For questions about these Terms, your order, account or service, please contact ZynaroTV through the contact details displayed on our website.