1. Introduction & UK Data Protection Overview
ZynaroTV ("we", "our", "us") is dedicated to protecting the privacy and personal data of our users across the United Kingdom and globally. This Privacy Policy sets out how we collect, process, store, and safeguard your information in full compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
To provide subscription access, activate test lines, and deliver 24/7 technical assistance, we collect minimal operational information:
- Account Setup Details: Customer name, contact email address, and WhatsApp contact number provided during subscription requests.
- Device Preference Data: Streaming app preference (e.g., Firestick, TiviMate, Smart TV, iOS, Android) to ensure customized installation instructions.
- Transaction Records: Pre-paid subscription invoice IDs and order history. We do NOT store or handle full credit/debit card numbers on our local databases.
- Technical Support Logs: Direct customer service messages submitted via WhatsApp or official email channels for troubleshooting support.
3. Lawful Basis & How We Use Your Data
Under UK GDPR Article 6, we process your personal data under the following legal bases:
- Contractual Necessity: To generate digital line credentials, issue activation details, and process renewal orders.
- Legitimate Interests: To prevent service abuse, combat fraud, and maintain server infrastructure stability.
- Consent: When you voluntarily reach out to our support channels via WhatsApp or email for instant line assistance.
4. Data Security & Anti-Throttling Encrypted Infrastructure
All data exchanged between your browser and our servers is protected using high-grade 256-bit TLS/SSL encryption. Furthermore, our streaming backend integrates built-in routing encryption to shield traffic from Internet Service Provider (ISP) speed throttling during live Top-Flight Football, International Sports Channels, and Live Events sports events.
5. Your Legal Rights Under UK GDPR
As a UK resident, you hold full statutory rights regarding your personal information:
- Right of Access: Request a copy of the personal information we hold about your account.
- Right to Rectification: Request correction of inaccurate or outdated contact information.
- Right to Erasure ("Right to be Forgotten"): Request complete deletion of your account records from our database.
- Right to Restrict Processing: Request restrictions on how your data is processed during support enquiries.
6. Cookies & Local Browser Storage
Our website uses essential session cookies and local storage tokens solely to maintain secure session state on the Master Admin Dashboard and store website theme preferences. We do not use third-party cross-site tracking cookies or sell user profiles to advertising networks.
7. Contact Data Protection Officer
If you have any questions, wish to exercise your UK GDPR rights, or need assistance regarding data privacy, please contact our support team:
• Email: privacy@zynarotv.com
• WhatsApp Support: Live 24/7 Support Channel
• Hours: Mon–Sun (24 Hours)