Privacy Policy

1. INTRODUCTION

ZynaroTV (“ZynaroTV”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what personal information we may collect, why we use it, how we protect it, when it may be shared, how long it may be retained, and the choices and rights available to you.

This policy applies to information collected through zynarotv.com, customer orders, trial requests, account or activation enquiries, customer-support communications and other interactions with ZynaroTV.

This Privacy Policy should be read together with our Terms & Conditions and Refund Policy. It is intended to provide clear information about our actual data-processing activities and does not create rights or obligations beyond those required by applicable law.

2. WHO WE ARE

ZynaroTV operates the zynarotv.com website and provides digital streaming-related services and customer support. For personal information processed for these purposes, ZynaroTV is responsible for determining the purposes and means of processing to the extent applicable under data-protection law.

Privacy enquiries can be sent to: privacy@zynarotv.com. You may also contact our support team through the contact methods published on the website.

3. PERSONAL INFORMATION WE MAY COLLECT

We aim to collect information that is reasonably necessary for providing the website, processing orders, activating services, supporting customers and meeting legitimate business or legal requirements.

Depending on how you interact with us, this may include:

• Account and contact information: name, email address and WhatsApp or telephone contact details supplied when requesting a trial, placing an order or contacting support.
• Order and transaction information: order identifiers, invoice references, subscription details, purchase history, payment status and related records. We do not intentionally store complete payment-card numbers in our own customer database where payment processing is handled by a separate payment provider.
• Device and setup information: the device type or application preference you voluntarily provide, such as Fire TV/Firestick, Smart TV, TiviMate, iOS, Android or another supported configuration, when this is needed to provide relevant setup assistance.
• Support communications: messages, questions, screenshots, troubleshooting details or other information you choose to send to us through email, WhatsApp or another support channel.
• Technical and security information: information that may be generated when you access our website or services, such as basic browser, device, security or network information, where such information is collected by our website, hosting, security or infrastructure systems.

We do not ask customers to send full payment-card numbers, security codes or account passwords through ordinary support channels.

4. INFORMATION WE DO NOT INTENTIONALLY REQUEST

ZynaroTV does not intentionally request sensitive personal information unless it is genuinely necessary and there is an appropriate legal basis and additional condition for processing it.

Please do not send unnecessary sensitive information, complete payment-card details, authentication codes or passwords through email, WhatsApp or website forms.

5. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

• To process and manage orders and trial requests.
• To activate or maintain a subscription and provide relevant account or setup information.
• To communicate with customers about orders, activation, support requests, service issues and important account information.
• To provide technical assistance and troubleshoot supported configurations.
• To verify orders and help detect fraud, unauthorised transactions, abuse or security threats.
• To maintain and secure the website, customer systems and supporting infrastructure.
• To keep appropriate business and transaction records.
• To comply with legal obligations, respond to lawful requests and protect our legal rights where appropriate.
• To improve the reliability and administration of our website and services where this can be done lawfully and proportionately.

6. LAWFUL BASES FOR PROCESSING

Where UK data-protection law applies, we process personal information using an appropriate lawful basis for the relevant purpose. The ICO explains that organisations must identify and document the appropriate lawful basis for each processing purpose and communicate the relevant basis to individuals.

Depending on the circumstances, our processing may rely on:

• Contract: where processing is necessary to take steps requested by you before an order or to perform a contract, such as processing an order, activating a subscription or providing account support.
• Legal obligation: where processing is necessary for us to comply with an applicable legal or regulatory requirement.
• Legitimate interests: where processing is necessary for purposes such as fraud prevention, service security, business administration or protecting our systems, provided those interests are not overridden by applicable rights and interests.
• Consent: where we ask for consent for a particular processing activity and consent is the appropriate legal basis. Where consent is used, you may withdraw it as permitted by law.

The appropriate basis depends on the purpose and circumstances. We do not treat one lawful basis as automatically applying to every type of processing.

7. ORDER, PAYMENT & FRAUD PREVENTION

Payment transactions may be handled by third-party payment providers. Those providers may process payment information under their own privacy notices and terms. ZynaroTV receives or retains the transaction information reasonably required to identify and manage an order, such as payment status, order reference and subscription details.

We may review transactions for fraud, chargeback abuse, unauthorised payment activity or other security concerns. Where verification is necessary, we may request limited information needed to establish that an order is genuine.

We do not normally ask customers to send a complete copy of a payment card or disclose security codes through customer support. If you receive a suspicious request for sensitive payment information, contact us through the support details published on our website.

8. CUSTOMER SUPPORT & WHATSAPP COMMUNICATIONS

If you contact us through email, WhatsApp or another support channel, we may retain the information contained in the conversation so that we can respond, troubleshoot the issue, maintain a support history and handle follow-up enquiries.

WhatsApp is operated by an independent third party. Communications through WhatsApp are also subject to the terms and privacy practices of that provider. Customers should avoid sending unnecessary sensitive information through messaging services.

Where support information is no longer reasonably required for the purpose for which it was collected, it may be deleted or securely disposed of in accordance with our retention practices and applicable legal requirements.

9. COOKIES & LOCAL STORAGE

Our website may use essential cookies, session technologies or local browser storage to support functions such as maintaining a secure session, remembering selected website preferences and enabling necessary website functionality.

The current website configuration is intended to avoid unnecessary cross-site advertising profiles. However, website technologies can change, and third-party services embedded on a page may use their own technical mechanisms where applicable.

You can control or restrict cookies through your browser settings. Disabling essential technologies may affect certain website functions or prevent parts of the site from operating correctly.

10. WEBSITE SECURITY & TECHNICAL INFORMATION

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include access controls, encrypted connections where supported, account-security procedures, monitoring for malicious activity and appropriate administrative controls.

No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal-data incident that requires notification under applicable law, we will take the steps required by the relevant legal and regulatory framework.

11. WHO WE MAY SHARE INFORMATION WITH

We do not sell customer personal information as a business asset. We may share limited information where reasonably necessary for the purposes described in this policy.

Depending on the services and systems actually used by ZynaroTV, recipients may include:

• Payment processors and payment-service providers needed to process transactions.
• Hosting, infrastructure, security and technical-service providers that help operate the website or related systems.
• Email, messaging or customer-support providers used to communicate with customers.
• Professional advisers, insurers or service providers where reasonably necessary to protect our business or rights.
• Government bodies, regulators, law-enforcement authorities or courts where disclosure is required by law or is otherwise lawfully permitted.

Where a third party processes information on our behalf, we aim to use appropriate contractual and security arrangements as required by applicable law.

12. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside the United Kingdom. Whether an international transfer occurs depends on the providers and technical systems used by ZynaroTV at the relevant time.

Where UK data-protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism and relevant safeguards.

Because third-party providers can change their infrastructure and processing locations, this policy does not list a fixed country for every provider. Customers may contact us if they require information about a particular transfer relevant to their personal data.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of contractual, operational, security, accounting, dispute-resolution and legal requirements.

For example, order and transaction records may need to be retained longer than ordinary support messages because they may be required for accounting, fraud prevention, tax, legal or dispute purposes.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to any legal or legitimate requirement to retain it longer.

Retention periods can vary according to the type of information and the reason it is held. We do not keep personal information indefinitely merely because it was once collected.

14. YOUR DATA PROTECTION RIGHTS

Depending on your circumstances and the applicable legal basis, you may have rights in relation to your personal information. These can include the right to request access, correction of inaccurate information, erasure in appropriate circumstances, restriction of processing, objection to certain processing, data portability where applicable, and withdrawal of consent where processing is based on consent.

Not every right applies in every situation. For example, legal exceptions may allow or require certain information to be retained even when erasure is requested.

The ICO states that organisations should explain applicable rights and the circumstances in which they apply as part of transparent privacy information.

To exercise a right, contact privacy@zynarotv.com. We may need to verify your identity before fulfilling a request. We aim to respond within the period required by applicable data-protection law.

15. DIRECT MARKETING

We may contact customers about service-related matters, such as orders, activation, account status, support and important changes to the service.

If we send direct marketing, we will do so only where we have an appropriate legal basis and any required consent or opt-out mechanism. You can ask us to stop receiving marketing communications at any time using the method provided in the message or by contacting us.

Service and transactional communications may continue where they are necessary to fulfil an order, provide a service or communicate important account information.

16. CHILDREN'S PRIVACY

Our services and website are not intentionally directed at children. We do not knowingly seek to collect personal information from children where such collection is not appropriate.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the circumstances and take appropriate action.

17. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites, applications or services. We do not control those third parties and are not responsible for their privacy practices.

Before providing personal information to a third-party website or application, you should review its privacy policy and terms. This is particularly relevant to payment providers, messaging platforms and third-party streaming applications.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our data practices, services, legal obligations or website technologies change.

The “Last Updated” date at the top of this page will be updated when the policy is revised. Where a change is material and applicable law requires additional notice, we will take appropriate steps to inform affected individuals.

19. CONTACT US ABOUT PRIVACY

If you have a privacy question, want to exercise a data-protection right or need clarification about how your information is handled, contact:

When making a data-rights request, please provide enough information for us to identify the relevant account or interaction, but do not send unnecessary sensitive information.

20. RIGHT TO COMPLAIN

If you are unhappy with how we handle your personal information, please contact us first so that we can investigate the concern.

You may also have the right to complain to the UK Information Commissioner’s Office (ICO), particularly if you believe that your personal information has been handled in breach of applicable data-protection law. The ICO provides guidance on lawfulness, transparency and individual rights.