Refund & Guarantee Policy

1. Our 7-Day Full Money-Back Guarantee

At ZynaroTV, we aim to provide a reliable streaming service and clear customer support. To give customers confidence when purchasing a new subscription, we offer a 7-Day Full Money-Back Guarantee on new subscription plans (1 Month, 3 Months, 6 Months, and 12 Months), subject to the conditions in this policy.

If you encounter an unresolved technical issue within 7 days of purchase and our support team is unable to resolve the issue after reasonable troubleshooting, you may request a refund in accordance with this policy and applicable consumer rights.

2. Free 12-Hour Trial Recommendation

Before purchasing a paid plan, we encourage customers to test our 12-Hour Free Trial Line where available. This allows you to check general streaming performance, available service features, EPG guide loading, and player-app compatibility on your specific device, such as Firestick, Smart TV, TiviMate, iOS, Android, or Windows.

The trial is intended to help customers assess compatibility before committing to a paid subscription. Trial availability and eligibility may be subject to the offer displayed at the time of the request.

3. Eligible Refund Conditions

A full refund may be processed under the following circumstances, subject to verification and applicable law:

• Persistent Technical Outages: Severe service-side technical issues lasting longer than 24 hours within your first 7 days, where the issue cannot reasonably be resolved.
• Inability to Deliver Activation Credentials: Failure on our side to issue your active subscription details within 12 hours of purchase.
• Accidental Duplicate Purchase: Duplicate billing caused by a transaction error, where the same purchase has been charged more than once.

These conditions describe the principal refund situations covered by this policy and do not limit any consumer right that cannot legally be excluded.

4. Technical Troubleshooting Requirement & Ineligible Cases

Because digital streaming performance can depend on the customer's device, application, home network and internet connection, we may ask customers to allow reasonable technical assistance before a refund is approved for a technical issue.

Refunds may not be approved where the issue is caused by circumstances outside the service that can reasonably be identified and resolved on the customer's side, including:

• Refusing Technical Assistance: Requesting a refund for a technical issue without allowing our support team a reasonable opportunity to check basic app setup, account details, player configuration or other relevant settings.
• Customer Network or Device Conditions: Buffering, playback or connection problems caused primarily by the customer's internet connection, Wi-Fi, device, application, local network or other equipment outside ZynaroTV's control.
• Insufficient Broadband Speed: Connections below the recommended speeds required for the customer's chosen streaming quality may affect playback. As a general guide, 10 Mbps may be suitable for HD use and 25 Mbps or more may be preferable for higher-quality streaming, although actual performance can vary.
• Exceeded 7-Day Window: Refund requests submitted after 7 calendar days from the initial transaction timestamp may fall outside this promotional guarantee, subject to any statutory consumer rights that apply.

5. How to Request a Refund

Requesting a refund is simple. Follow these steps:

1. Contact our customer support team via WhatsApp or email at refunds@zynarotv.com.
2. Provide your Subscription Order Number or the WhatsApp phone number used during checkout.
3. Describe the issue experienced and provide any relevant information requested by our support team so the request can be reviewed.
4. If troubleshooting is reasonably required, cooperate with the support team so the underlying issue can be assessed before a final refund decision is made.

6. Refund Processing Timeline

Once a refund is approved, we will normally initiate the refund within 24 to 48 hours.

Where the payment method allows a refund to the original payment source, the funds will normally be returned to that payment method. The time for the funds to appear in your account can depend on the relevant payment provider, bank or payment network.

For card or other electronic payments, customers should allow the processing time specified by the relevant payment provider. For other payment methods, the available refund process may differ.

7. Consumer Rights

Nothing in this Refund & Guarantee Policy is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.

Depending on the circumstances and the nature of the digital service supplied, UK consumer law may provide additional rights. Customers who believe a statutory right applies to their situation should contact us with details of the issue so that it can be reviewed.

8. Important Notes About Service Performance

Streaming performance can vary because of factors including the customer's internet connection, Wi-Fi conditions, device performance, application configuration, local network conditions and third-party infrastructure.

ZynaroTV does not guarantee a particular streaming quality, uninterrupted availability or performance on every device and network. These factors are considered when assessing technical refund requests.

9. Policy Updates

We may update this Refund & Guarantee Policy from time to time to reflect changes to our services, payment methods, support process or applicable requirements. The latest version will be published on this page with an updated date.

10. Contact

For refund questions or requests, contact ZynaroTV through the support details published on the website or email refunds@zynarotv.com.