1. Our 7-Day Full Money-Back Guarantee
At ZynaroTV, we take pride in delivering the UK's premier 4K IPTV streaming service with 99.99% uptime. To give our customers complete confidence, we offer a 7-Day Full Money-Back Guarantee on all new subscription plans (1 Month, 3 Months, 6 Months, and 12 Months).
2. Free 12-Hour Trial Recommendation
Before purchasing a paid plan, we encourage every customer to test our 12-Hour Free Trial Line. This allows you to test streaming performance, channel selection, EPG guide loading, and player app compatibility on your specific device (Firestick, Smart TV, TiviMate, iOS, Android, or Windows) before committing financially.
3. Eligible Refund Conditions
A full refund will be processed promptly under the following circumstances:
- Persistent Technical Outages: Severe server-side streaming issues lasting longer than 24 hours within your first 7 days.
- Inability to Deliver Activation Credentials: Failure on our side to issue your active subscription line details within 12 hours of purchase.
- Accidental Duplicate Purchase: Duplicate billing caused by transaction errors (the extra payment will be refunded immediately).
4. Technical Troubleshooting Requirement & Ineligible Cases
Because digital streaming performance relies on individual home network setups, refunds will not be granted under the following conditions:
- Refusing Technical Assistance: Requesting a refund without allowing our 24/7 technical team to assist with basic app setup, DNS adjustment, or player configuration.
- ISP Throttling Without VPN: Buffering caused by UK broadband providers (BT, Virgin, Satellite, EE) throttling IPTV streams during peak sports events where the user refuses to enable a VPN or use our anti-throttling server ports.
- Insufficient Broadband Speed: Network connections below our minimum recommended speeds (10 Mbps for HD, 25 Mbps+ for 4K).
- Exceeded 7-Day Window: Refund requests submitted after 7 calendar days from the initial transaction timestamp.
5. How to Request a Refund
Requesting a refund is simple and fast. Follow these steps:
- Contact our customer support team via WhatsApp or email at refunds@zynarotv.com.
- Provide your Subscription Order Number / WhatsApp phone number used during checkout.
- Describe the issue experienced so our support agent can issue approval.
6. Refund Processing Timeline
Once approved, refunds are initiated within 24 to 48 hours. The funds will be credited directly back to your original payment method (Credit/Debit Card or Crypto Transfer) within 3–5 business days, depending on your bank provider.